I had my credit card fraudulently used about a month ago, I first learnt about it when the credit card company phoned me up and told me there was some suspicious activity on my account, i.e. online casinos at 1 in the morning. Happily enough the charges they said were suspicious didn’t make it through to my card, however 2 further charges, dated a few days later (after my card had been stopped) did make it through – for a total of £354.67 !
No worries thinks I, they know it was fraudulent – they told me and my card was stopped at the time. But no, when I phone them it turns out I have to dispute it. OK, I begrudgingly fill in the forms, send them back prompty, they tardily send me back a letter saying they will investigate.
A month later and I’ve heard nothing more. I phone again, “It can take up to 180 days” – WTF! Whilst I’m not being charged interest the fraudulent charge still affects my balance, which they were about to charge me as my direct debit payment is for the full amount.
When I was with HSBC and I had a fraudulent charge (for much less money) they just refunded it and gave me a new card. I don’t know if “standard industry practice” has changed since then, but I’m inclined to go back to bartering sheep.